Knowledge Base

Use the menu tabs on the left to browse our knowledge base. Here you will find a wealth of Sigfox information and how-tos https://www.sigfoxcanada.com/wp-content/uploads/Life-Cycle-Graphic-V1.2-70.mp4 A device wakkes up and emits a message¬† Multiple Base Station in the area receive the message Base Stations send the message to the Sigfox Cloud The Sigfox Cloud sends the […]

Glossary

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z B BS Base Station BSS Business Support System. BSS order Order signed between partner and SO to allow a defined quantity of tokens and to define the number of […]

API Credential Creation

Prior to using API endpoints you have to create an API access and retrieve its credentials. Step-by-step guide Go to the¬†Group¬†tab. Navigate to your group and click on its¬†name. In the left panel menu click on¬†API access. In the upper right corner click on¬†New. Specify a¬†name¬†for your API access. Informative field This is an¬†informative field¬†that […]

API Documentation

The Sigfox API documentation is available publicly or can be obtained through a dedicated endpoint. Public version The public API documentation is based on¬†standard¬†permissions (i.e.¬†Device Manager W). To browse this documentation please go to¬†https://support.sigfox.com/apidocs. Permissions-tailored version The full API documentation tailored according to the¬†API user¬†permissions can be retrieved as follows. Create an API User in […]

Callback Error Logs

Problem Your IoT platform or server stopped receiving data from your device(s). Solution It might happen that your callbacks are not being transmitted correctly due a communication problem between the Sigfox Backend and your IoT platform or server. You can check the error log by proceeding as follows: Go to the Device Type that contains the impacted […]

Callback Troubleshooting

Problem My callback is not transmitting data to a third-party server / IoT platform. Solution Sigfox recommends to follow the checklist herebelow in order to troubleshoot any errors on callbacks configuration. If all checks are OK but the problem persists, please contact¬†your Sigfox Distributor Service Desk. Item # Title Description Troubleshooting 1 Callback enabled / […]

Create Custom Callback

Context This article describes custom callback creation steps. Procedure Click on the¬†Device type¬†tab. Click on the¬†name¬†of the Device type that you want to create your callback for. Click on¬†Callbacks¬†on the left-hand side menu. Click on the¬†New¬†button, located on the upper-right part of the screen. Choose¬†Custom Callback. Set¬†your Custom Callback. Custom callback configuration Type Choose the […]

Access Station Micro Utility

Table of Contents: ¬†1.¬† Download the Utility app 2.¬† Connect to the Access Station Micro 3.¬† Site Management 4.¬† Network Management 5.¬† Reports 6.¬† Troubleshooting You will need an Android smartphone or tablet (OS¬†‚Č•¬†4.4 KitKat) and its USB cable.¬†This will be referred as ‚Äúyour device‚ÄĚ.¬† 1.¬†¬†Download the Utility app The app¬†Sigfox Access Station Utility (ASU)¬†is […]

Reset or Change Your Password

This article explains how to reset your password either because you forgot it, or because you want to change it. Lost password You navigated to backend.sigfox.com and you do not remember you password. Click on Lost password in the upper right corner Enter your email address Click on OK Change your password You are logged in the Backend and […]

Deleting Users from a Group

Backend workspace administrators can delete other users, only if these last have the same or lower permissions. This articles aims at describing the actions to be taken by the administrator when a user does not need to access a Backend group anymore. Procedure In order to prevent a user from accessing a group all his […]

User Role Modification

Group administrators in the Backend can modify other users in their group. Procedure Go to the User section on the upper menu. Enter the Name/email of the User you want to edit and click on his name. Click on Edit, located on the upper right corner of the screen. Select the group you want to modify […]

User Account Creation

Upon Channel Partner Agreement (CPA) signature, Sigfox Operators create an administrator user account within the customer group. The administrator can then create additional user accounts for his colleagues. This article explains how to create a user accounts on the Backend (https://backend.sigfox.com). Administrators : New user accounts can be created by users that hold the DEVICE_MANAGER[W] or CUSTOMER[W] user roles. […]

Device and PAC ID

This article describes where to find the ID/PAC couple and how to use them How does it work? A device has a unique Identifier called Device ID. It is also related to another unique number called PAC (Porting Authorization Code). The PAC proves the ownership of a device (ownership title) and only the current device owner knows it. The ID-PAC couple is mandatory for device […]

Device and Token Lifecycle

Here is a summarized description of a device lifecycle and associated token state on the Sigfox backend: 1¬†: The Replace feature is not described any further here, for additional details please view the¬†dedicated article. 2¬†: The Transfer feature is not described any further here, for additional details please view the¬†dedicated article. 3¬†: Unsubscription will not […]

Setting a Keep Alive Delay

A keep alive allows to us to monitor if a device is communicating at any given interval/period. This is useful for watching the device health status and to identify if the device is malfunctioning. The keep alive is defined in the device’s Device Type screen. The communication status indicator will change according to the keep alive setting and compliance.Note: […]

Off-Contract Device

A device appearing as off-contract is considered as not able to communicate anymore. The device might be physically communicating but its messages will not be delivered on the Sigfox Cloud. Reasons for the off-contract status There are multiple reasons why a device would enter this status: Its subscriptions has expired and the device was unable to renew it since […]

Device Not Communicating

Problem One or more devices are transmitting messages but they are not shown within the Sigfox Backend or transmitted to your IoT platform. Solution Sigfox recommends to follow the checklist herebelow in order to troubleshoot any message delivery problem. If all checks are OK but the problem persists, please contact your Sigfox Distributor Service Desk. Item # […]

User Roles

Customer roles are mostly separated into two categories: read-only write User roles are subject to inheritance (see last section). Read-only roles These roles only allow one to read information from the backend. These users will be able to access most of the information but not to modify anything. Examples of read-only roles: CUSTOMER[R], DEVICE MANAGER[R] […]

Create a new device type

Context I want to create a new device type associated to a BSS order in order to register my devices. Step-by-step guide According your user rights in the backend, you’ll be able to create a new device type following the steps below:  Go to Device type tab Click on New button in the top right […]

Register a Device

This article describes where to find the ID/PAC couple and how to use them How does it work? A device has a unique Identifier called Device ID. It is also related to another unique number called PAC (Porting Authorization Code). The PAC proves the ownership of a device (ownership title) and only the current device […]