We’ve got your back

The Sigfox Canada Support Team provides exceptional Customer and Technical Support to our customers and partners through our extensive Sigfox industry knowledge experts. We are dedicated to understanding each customer’s environment to achieve our goal of delivering a positive customer interaction, timely response, and excellence.

Contact Support

Already have a support account ?

Request access to support.

Check out SigFox FAQs

Device Management

Select a topic

Use the menu tabs on the left to browse our knowledge base. Here you will find a wealth of Sigfox information and how-tos

  1. A device wakkes up and emits a message 
  2. Multiple Base Station in the area receive the message
  3. Base Stations send the message to the Sigfox Cloud
  4. The Sigfox Cloud sends the message to the customer’s backend platform

Backend Users and Groups

Select a topic

Use the menu tabs on the left to browse our knowledge base. Here you will find a wealth of Sigfox information and how-tos

  1. A device wakkes up and emits a message 
  2. Multiple Base Station in the area receive the message
  3. Base Stations send the message to the Sigfox Cloud
  4. The Sigfox Cloud sends the message to the customer’s backend platform

Base Stations

Select a topic

Use the menu tabs on the left to browse our knowledge base. Here you will find a wealth of Sigfox information and how-tos

  1. A device wakkes up and emits a message 
  2. Multiple Base Station in the area receive the message
  3. Base Stations send the message to the Sigfox Cloud
  4. The Sigfox Cloud sends the message to the customer’s backend platform

APIs and Callbacks

Select a topic

Use the menu tabs on the left to browse our knowledge base. Here you will find a wealth of Sigfox information and how-tos

  1. A device wakkes up and emits a message 
  2. Multiple Base Station in the area receive the message
  3. Base Stations send the message to the Sigfox Cloud
  4. The Sigfox Cloud sends the message to the customer’s backend platform

Glossary

Select a topic

Use the menu tabs on the left to browse our knowledge base. Here you will find a wealth of Sigfox information and how-tos

  1. A device wakkes up and emits a message 
  2. Multiple Base Station in the area receive the message
  3. Base Stations send the message to the Sigfox Cloud
  4. The Sigfox Cloud sends the message to the customer’s backend platform

Knowledge Base

Use the menu tabs on the left to browse our knowledge base. Here you will find a wealth of Sigfox information and how-tos

  1. A device wakkes up and emits a message 
  2. Multiple Base Station in the area receive the message
  3. Base Stations send the message to the Sigfox Cloud
  4. The Sigfox Cloud sends the message to the customer’s backend platform