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The Sigfox US Support Team provides exceptional Customer and Technical Support to our customers and partners through our extensive Sigfox industry knowledge experts. We are dedicated to understanding each customer’s environment to achieve our goal of delivering a positive customer interaction, timely response, and excellence.

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Device Not Communicating


I want to create a new device type associated to a BSS order in order to register my devices.

Step-by-step guide

According your user rights in the backend, you’ll be able to create a new device type following the steps below: 
  1. Go to Device type tab
  2. Click on New button in the top right corner
  3. Fill in the Device type information:
  • Name of your device type
  • Description of your device type
  • Set the Keep-alive value in minutes (optional)
  • Contract: you can associate multiple contracts to a device type
  • Alert e-mail: If a callback fails, an email will be sent to the address below so that you can take action to fix the problem.
  • Configure the downlink callback mode
  • Configure the Display type, cf: Downlink callbacks: How does it work

Edit your device typee

Edit your device type by clicking on it in device type tab, with the Edit button in the top right corner.