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The Sigfox Canada Support Team provides exceptional Customer and Technical Support to our customers and partners through our extensive Sigfox industry knowledge experts. We are dedicated to understanding each customer’s environment to achieve our goal of delivering a positive customer interaction, timely response, and excellence.
Check out SigFox FAQs
Device Management
Select a topic
- Device Not Communicating
- Off-Contract Device
- Setting a Keep Alive Delay
- Device and Token Lifecycle
- Device and PAC ID
- Register a Device
- Create a new device type
Use the menu tabs on the left to browse our knowledge base. Here you will find a wealth of Sigfox information and how-tos
- A device wakkes up and emits a message
- Multiple Base Station in the area receive the message
- Base Stations send the message to the Sigfox Cloud
- The Sigfox Cloud sends the message to the customer’s backend platform
Glossary
B
BS
Base Station
BSS
Business Support System.
BSS order
Order signed between partner and SO to allow a defined quantity of tokens and to define the number of device messages per day
C
Checklist
collection of information used by the certification team to understand the compliancy to the verified Module or Reference Design, the position of the end product in the anechoic chamber during radiation tests, the antenna design …
Classification
Sigfox uplink classification defines EIRP (Equivalent Isotropic Radiated Power) intervals for each radio configuration: RC1, RC2, RC3 and RC4
Each radio configuration includes 4 uplink classes: 0u, 1u, 2u and 3u
CPA
Channel Partner Agreement will allow Channel to use the Services and enable mutual partnership.
CRA
Central Registration Authority
D
DA
Distributor Agreement
DLA
Development License Agreement provides rights to Partners to develop products for Sigfox Verified and Sigfox Ready certifications. The only rights are for developing a product to submit to certification lab and a limited ability to demonstrate but NOT to sell nor use the SIGFOX trademark (including Ready or Verified)
E
End product
End user material embedding specific sensors and application
EIRP
Equivalent Isotropically Radiated Power (or effective isotropical radiated power). In radio communication systems, EIRP is the amount of power that a theoretical isotropic antenna (which evenly distributes power in all directions) would emit to produce the peak power density observed in the direction of maximum antenna gain. EIRP can take into account the losses in transmission line and connectors and includes the gain of the antenna.
EPA
Ecosystem Partner Agreement will enable company to be recognized as “Sigfox Partner”, be published on our Sigfox Partner Network Website, and enable joint promotion, lead generation and revenue generation.
ERP
Effective Radiating Power.
I
Id/Keys
Couple of identifier and secrete key to be flashed into the modem and collected into the CRA.
ISM
Industrial, Scientific and Medical (radio bands).
L
LDA
Library and Distribution Agreement provides rights to Partners in selling and distributing their certified products, royalty free. To be used only after a product has passed certification. Provides rights to manufacture, sell, and distribute as well as use the Sigfox brand
LPWAN
Low Power Wide Area Network
M
Module
self-contained assembly of electronic components, passive components and circuitry to be soldered onto a board
N
NDA
Non-Disclosure Agreement will ensure that the parties do not disclose information defined in the agreement.
O
OSS
Operation Support System
P
PAC
Portability authorisation code
PCB
Printed circuit board
R
Radio configuration (RC)
Within a given Sigfox zone, local regulations may impose specific rules to operate in the unlicensed bands.
Sigfox RC defines the radio parameters in which the device shall operate: Sigfox operating frequencies, output power, spectrum access mechanism, throughput, coexistence with other radio technologies.
Reference design
Collection of schematics, bill of material and layout to be implemented on a board
S
SDR
Software Defined Radio
Sigfox accredited external certification laboratory
Sigfox has accredited external laboratories to perform radiated tests for the Sigfox certification. They are available in the Sigfox Partner Network
Similarity form
Collection of information gathered by the partner to prove the similarity characteristics of a product based on another Sigfox Ready TM product
SO
Sigfox Operator (previously SNO)
T
Token
Right to communicate on the Sigfox Network. Token is taken at first device communication.
U
UNB
Ultra-narrow band
Z
Zone
Sigfox service operates in the ISM and SDR bands worldwide from 862 to 928 MHz.
Global operations are split into three geographical zones: each zone has a different set of parameters which clearly dimension the device hardware implementation: mainly frequency range, maximum radiated power and radio front end specificities
Backend Users and Groups
Select a topic
- User Roles
- User Account Creation
- User Role Modification
- Deleting Users from a Group
- Reset or Change Your Password
Use the menu tabs on the left to browse our knowledge base. Here you will find a wealth of Sigfox information and how-tos
- A device wakkes up and emits a message
- Multiple Base Station in the area receive the message
- Base Stations send the message to the Sigfox Cloud
- The Sigfox Cloud sends the message to the customer’s backend platform
Glossary
B
BS
Base Station
BSS
Business Support System.
BSS order
Order signed between partner and SO to allow a defined quantity of tokens and to define the number of device messages per day
C
Checklist
collection of information used by the certification team to understand the compliancy to the verified Module or Reference Design, the position of the end product in the anechoic chamber during radiation tests, the antenna design …
Classification
Sigfox uplink classification defines EIRP (Equivalent Isotropic Radiated Power) intervals for each radio configuration: RC1, RC2, RC3 and RC4
Each radio configuration includes 4 uplink classes: 0u, 1u, 2u and 3u
CPA
Channel Partner Agreement will allow Channel to use the Services and enable mutual partnership.
CRA
Central Registration Authority
D
DA
Distributor Agreement
DLA
Development License Agreement provides rights to Partners to develop products for Sigfox Verified and Sigfox Ready certifications. The only rights are for developing a product to submit to certification lab and a limited ability to demonstrate but NOT to sell nor use the SIGFOX trademark (including Ready or Verified)
E
End product
End user material embedding specific sensors and application
EIRP
Equivalent Isotropically Radiated Power (or effective isotropical radiated power). In radio communication systems, EIRP is the amount of power that a theoretical isotropic antenna (which evenly distributes power in all directions) would emit to produce the peak power density observed in the direction of maximum antenna gain. EIRP can take into account the losses in transmission line and connectors and includes the gain of the antenna.
EPA
Ecosystem Partner Agreement will enable company to be recognized as “Sigfox Partner”, be published on our Sigfox Partner Network Website, and enable joint promotion, lead generation and revenue generation.
ERP
Effective Radiating Power.
I
Id/Keys
Couple of identifier and secrete key to be flashed into the modem and collected into the CRA.
ISM
Industrial, Scientific and Medical (radio bands).
L
LDA
Library and Distribution Agreement provides rights to Partners in selling and distributing their certified products, royalty free. To be used only after a product has passed certification. Provides rights to manufacture, sell, and distribute as well as use the Sigfox brand
LPWAN
Low Power Wide Area Network
M
Module
self-contained assembly of electronic components, passive components and circuitry to be soldered onto a board
N
NDA
Non-Disclosure Agreement will ensure that the parties do not disclose information defined in the agreement.
O
OSS
Operation Support System
P
PAC
Portability authorisation code
PCB
Printed circuit board
R
Radio configuration (RC)
Within a given Sigfox zone, local regulations may impose specific rules to operate in the unlicensed bands.
Sigfox RC defines the radio parameters in which the device shall operate: Sigfox operating frequencies, output power, spectrum access mechanism, throughput, coexistence with other radio technologies.
Reference design
Collection of schematics, bill of material and layout to be implemented on a board
S
SDR
Software Defined Radio
Sigfox accredited external certification laboratory
Sigfox has accredited external laboratories to perform radiated tests for the Sigfox certification. They are available in the Sigfox Partner Network
Similarity form
Collection of information gathered by the partner to prove the similarity characteristics of a product based on another Sigfox Ready TM product
SO
Sigfox Operator (previously SNO)
T
Token
Right to communicate on the Sigfox Network. Token is taken at first device communication.
U
UNB
Ultra-narrow band
Z
Zone
Sigfox service operates in the ISM and SDR bands worldwide from 862 to 928 MHz.
Global operations are split into three geographical zones: each zone has a different set of parameters which clearly dimension the device hardware implementation: mainly frequency range, maximum radiated power and radio front end specificities
Base Stations
Select a topic
- Access Station Micro Setup Video
- Access Station Micro Quick Start Guide
- Access Station Micro Utility
- Access Station Micro Troubleshooting Matrix
- Mini Base Station Installation Guide
Use the menu tabs on the left to browse our knowledge base. Here you will find a wealth of Sigfox information and how-tos
- A device wakkes up and emits a message
- Multiple Base Station in the area receive the message
- Base Stations send the message to the Sigfox Cloud
- The Sigfox Cloud sends the message to the customer’s backend platform
Glossary
B
BS
Base Station
BSS
Business Support System.
BSS order
Order signed between partner and SO to allow a defined quantity of tokens and to define the number of device messages per day
C
Checklist
collection of information used by the certification team to understand the compliancy to the verified Module or Reference Design, the position of the end product in the anechoic chamber during radiation tests, the antenna design …
Classification
Sigfox uplink classification defines EIRP (Equivalent Isotropic Radiated Power) intervals for each radio configuration: RC1, RC2, RC3 and RC4
Each radio configuration includes 4 uplink classes: 0u, 1u, 2u and 3u
CPA
Channel Partner Agreement will allow Channel to use the Services and enable mutual partnership.
CRA
Central Registration Authority
D
DA
Distributor Agreement
DLA
Development License Agreement provides rights to Partners to develop products for Sigfox Verified and Sigfox Ready certifications. The only rights are for developing a product to submit to certification lab and a limited ability to demonstrate but NOT to sell nor use the SIGFOX trademark (including Ready or Verified)
E
End product
End user material embedding specific sensors and application
EIRP
Equivalent Isotropically Radiated Power (or effective isotropical radiated power). In radio communication systems, EIRP is the amount of power that a theoretical isotropic antenna (which evenly distributes power in all directions) would emit to produce the peak power density observed in the direction of maximum antenna gain. EIRP can take into account the losses in transmission line and connectors and includes the gain of the antenna.
EPA
Ecosystem Partner Agreement will enable company to be recognized as “Sigfox Partner”, be published on our Sigfox Partner Network Website, and enable joint promotion, lead generation and revenue generation.
ERP
Effective Radiating Power.
I
Id/Keys
Couple of identifier and secrete key to be flashed into the modem and collected into the CRA.
ISM
Industrial, Scientific and Medical (radio bands).
L
LDA
Library and Distribution Agreement provides rights to Partners in selling and distributing their certified products, royalty free. To be used only after a product has passed certification. Provides rights to manufacture, sell, and distribute as well as use the Sigfox brand
LPWAN
Low Power Wide Area Network
M
Module
self-contained assembly of electronic components, passive components and circuitry to be soldered onto a board
N
NDA
Non-Disclosure Agreement will ensure that the parties do not disclose information defined in the agreement.
O
OSS
Operation Support System
P
PAC
Portability authorisation code
PCB
Printed circuit board
R
Radio configuration (RC)
Within a given Sigfox zone, local regulations may impose specific rules to operate in the unlicensed bands.
Sigfox RC defines the radio parameters in which the device shall operate: Sigfox operating frequencies, output power, spectrum access mechanism, throughput, coexistence with other radio technologies.
Reference design
Collection of schematics, bill of material and layout to be implemented on a board
S
SDR
Software Defined Radio
Sigfox accredited external certification laboratory
Sigfox has accredited external laboratories to perform radiated tests for the Sigfox certification. They are available in the Sigfox Partner Network
Similarity form
Collection of information gathered by the partner to prove the similarity characteristics of a product based on another Sigfox Ready TM product
SO
Sigfox Operator (previously SNO)
T
Token
Right to communicate on the Sigfox Network. Token is taken at first device communication.
U
UNB
Ultra-narrow band
Z
Zone
Sigfox service operates in the ISM and SDR bands worldwide from 862 to 928 MHz.
Global operations are split into three geographical zones: each zone has a different set of parameters which clearly dimension the device hardware implementation: mainly frequency range, maximum radiated power and radio front end specificities
APIs and Callbacks
Select a topic
- Create Custom Callback
- Callback Troubleshooting
- Callback Error Logs
- API Documentation
- API Credential Creation
Use the menu tabs on the left to browse our knowledge base. Here you will find a wealth of Sigfox information and how-tos
- A device wakkes up and emits a message
- Multiple Base Station in the area receive the message
- Base Stations send the message to the Sigfox Cloud
- The Sigfox Cloud sends the message to the customer’s backend platform
Glossary
B
BS
Base Station
BSS
Business Support System.
BSS order
Order signed between partner and SO to allow a defined quantity of tokens and to define the number of device messages per day
C
Checklist
collection of information used by the certification team to understand the compliancy to the verified Module or Reference Design, the position of the end product in the anechoic chamber during radiation tests, the antenna design …
Classification
Sigfox uplink classification defines EIRP (Equivalent Isotropic Radiated Power) intervals for each radio configuration: RC1, RC2, RC3 and RC4
Each radio configuration includes 4 uplink classes: 0u, 1u, 2u and 3u
CPA
Channel Partner Agreement will allow Channel to use the Services and enable mutual partnership.
CRA
Central Registration Authority
D
DA
Distributor Agreement
DLA
Development License Agreement provides rights to Partners to develop products for Sigfox Verified and Sigfox Ready certifications. The only rights are for developing a product to submit to certification lab and a limited ability to demonstrate but NOT to sell nor use the SIGFOX trademark (including Ready or Verified)
E
End product
End user material embedding specific sensors and application
EIRP
Equivalent Isotropically Radiated Power (or effective isotropical radiated power). In radio communication systems, EIRP is the amount of power that a theoretical isotropic antenna (which evenly distributes power in all directions) would emit to produce the peak power density observed in the direction of maximum antenna gain. EIRP can take into account the losses in transmission line and connectors and includes the gain of the antenna.
EPA
Ecosystem Partner Agreement will enable company to be recognized as “Sigfox Partner”, be published on our Sigfox Partner Network Website, and enable joint promotion, lead generation and revenue generation.
ERP
Effective Radiating Power.
I
Id/Keys
Couple of identifier and secrete key to be flashed into the modem and collected into the CRA.
ISM
Industrial, Scientific and Medical (radio bands).
L
LDA
Library and Distribution Agreement provides rights to Partners in selling and distributing their certified products, royalty free. To be used only after a product has passed certification. Provides rights to manufacture, sell, and distribute as well as use the Sigfox brand
LPWAN
Low Power Wide Area Network
M
Module
self-contained assembly of electronic components, passive components and circuitry to be soldered onto a board
N
NDA
Non-Disclosure Agreement will ensure that the parties do not disclose information defined in the agreement.
O
OSS
Operation Support System
P
PAC
Portability authorisation code
PCB
Printed circuit board
R
Radio configuration (RC)
Within a given Sigfox zone, local regulations may impose specific rules to operate in the unlicensed bands.
Sigfox RC defines the radio parameters in which the device shall operate: Sigfox operating frequencies, output power, spectrum access mechanism, throughput, coexistence with other radio technologies.
Reference design
Collection of schematics, bill of material and layout to be implemented on a board
S
SDR
Software Defined Radio
Sigfox accredited external certification laboratory
Sigfox has accredited external laboratories to perform radiated tests for the Sigfox certification. They are available in the Sigfox Partner Network
Similarity form
Collection of information gathered by the partner to prove the similarity characteristics of a product based on another Sigfox Ready TM product
SO
Sigfox Operator (previously SNO)
T
Token
Right to communicate on the Sigfox Network. Token is taken at first device communication.
U
UNB
Ultra-narrow band
Z
Zone
Sigfox service operates in the ISM and SDR bands worldwide from 862 to 928 MHz.
Global operations are split into three geographical zones: each zone has a different set of parameters which clearly dimension the device hardware implementation: mainly frequency range, maximum radiated power and radio front end specificities
Glossary
Select a topic
Use the menu tabs on the left to browse our knowledge base. Here you will find a wealth of Sigfox information and how-tos
- A device wakkes up and emits a message
- Multiple Base Station in the area receive the message
- Base Stations send the message to the Sigfox Cloud
- The Sigfox Cloud sends the message to the customer’s backend platform
Glossary
B
BS
Base Station
BSS
Business Support System.
BSS order
Order signed between partner and SO to allow a defined quantity of tokens and to define the number of device messages per day
C
Checklist
collection of information used by the certification team to understand the compliancy to the verified Module or Reference Design, the position of the end product in the anechoic chamber during radiation tests, the antenna design …
Classification
Sigfox uplink classification defines EIRP (Equivalent Isotropic Radiated Power) intervals for each radio configuration: RC1, RC2, RC3 and RC4
Each radio configuration includes 4 uplink classes: 0u, 1u, 2u and 3u
CPA
Channel Partner Agreement will allow Channel to use the Services and enable mutual partnership.
CRA
Central Registration Authority
D
DA
Distributor Agreement
DLA
Development License Agreement provides rights to Partners to develop products for Sigfox Verified and Sigfox Ready certifications. The only rights are for developing a product to submit to certification lab and a limited ability to demonstrate but NOT to sell nor use the SIGFOX trademark (including Ready or Verified)
E
End product
End user material embedding specific sensors and application
EIRP
Equivalent Isotropically Radiated Power (or effective isotropical radiated power). In radio communication systems, EIRP is the amount of power that a theoretical isotropic antenna (which evenly distributes power in all directions) would emit to produce the peak power density observed in the direction of maximum antenna gain. EIRP can take into account the losses in transmission line and connectors and includes the gain of the antenna.
EPA
Ecosystem Partner Agreement will enable company to be recognized as “Sigfox Partner”, be published on our Sigfox Partner Network Website, and enable joint promotion, lead generation and revenue generation.
ERP
Effective Radiating Power.
I
Id/Keys
Couple of identifier and secrete key to be flashed into the modem and collected into the CRA.
ISM
Industrial, Scientific and Medical (radio bands).
L
LDA
Library and Distribution Agreement provides rights to Partners in selling and distributing their certified products, royalty free. To be used only after a product has passed certification. Provides rights to manufacture, sell, and distribute as well as use the Sigfox brand
LPWAN
Low Power Wide Area Network
M
Module
self-contained assembly of electronic components, passive components and circuitry to be soldered onto a board
N
NDA
Non-Disclosure Agreement will ensure that the parties do not disclose information defined in the agreement.
O
OSS
Operation Support System
P
PAC
Portability authorisation code
PCB
Printed circuit board
R
Radio configuration (RC)
Within a given Sigfox zone, local regulations may impose specific rules to operate in the unlicensed bands.
Sigfox RC defines the radio parameters in which the device shall operate: Sigfox operating frequencies, output power, spectrum access mechanism, throughput, coexistence with other radio technologies.
Reference design
Collection of schematics, bill of material and layout to be implemented on a board
S
SDR
Software Defined Radio
Sigfox accredited external certification laboratory
Sigfox has accredited external laboratories to perform radiated tests for the Sigfox certification. They are available in the Sigfox Partner Network
Similarity form
Collection of information gathered by the partner to prove the similarity characteristics of a product based on another Sigfox Ready TM product
SO
Sigfox Operator (previously SNO)
T
Token
Right to communicate on the Sigfox Network. Token is taken at first device communication.
U
UNB
Ultra-narrow band
Z
Zone
Sigfox service operates in the ISM and SDR bands worldwide from 862 to 928 MHz.
Global operations are split into three geographical zones: each zone has a different set of parameters which clearly dimension the device hardware implementation: mainly frequency range, maximum radiated power and radio front end specificities
Knowledge Base
Use the menu tabs on the left to browse our knowledge base. Here you will find a wealth of Sigfox information and how-tos
- A device wakkes up and emits a message
- Multiple Base Station in the area receive the message
- Base Stations send the message to the Sigfox Cloud
- The Sigfox Cloud sends the message to the customer’s backend platform
Glossary
B
BS
Base Station
BSS
Business Support System.
BSS order
Order signed between partner and SO to allow a defined quantity of tokens and to define the number of device messages per day
C
Checklist
collection of information used by the certification team to understand the compliancy to the verified Module or Reference Design, the position of the end product in the anechoic chamber during radiation tests, the antenna design …
Classification
Sigfox uplink classification defines EIRP (Equivalent Isotropic Radiated Power) intervals for each radio configuration: RC1, RC2, RC3 and RC4
Each radio configuration includes 4 uplink classes: 0u, 1u, 2u and 3u
CPA
Channel Partner Agreement will allow Channel to use the Services and enable mutual partnership.
CRA
Central Registration Authority
D
DA
Distributor Agreement
DLA
Development License Agreement provides rights to Partners to develop products for Sigfox Verified and Sigfox Ready certifications. The only rights are for developing a product to submit to certification lab and a limited ability to demonstrate but NOT to sell nor use the SIGFOX trademark (including Ready or Verified)
E
End product
End user material embedding specific sensors and application
EIRP
Equivalent Isotropically Radiated Power (or effective isotropical radiated power). In radio communication systems, EIRP is the amount of power that a theoretical isotropic antenna (which evenly distributes power in all directions) would emit to produce the peak power density observed in the direction of maximum antenna gain. EIRP can take into account the losses in transmission line and connectors and includes the gain of the antenna.
EPA
Ecosystem Partner Agreement will enable company to be recognized as “Sigfox Partner”, be published on our Sigfox Partner Network Website, and enable joint promotion, lead generation and revenue generation.
ERP
Effective Radiating Power.
I
Id/Keys
Couple of identifier and secrete key to be flashed into the modem and collected into the CRA.
ISM
Industrial, Scientific and Medical (radio bands).
L
LDA
Library and Distribution Agreement provides rights to Partners in selling and distributing their certified products, royalty free. To be used only after a product has passed certification. Provides rights to manufacture, sell, and distribute as well as use the Sigfox brand
LPWAN
Low Power Wide Area Network
M
Module
self-contained assembly of electronic components, passive components and circuitry to be soldered onto a board
N
NDA
Non-Disclosure Agreement will ensure that the parties do not disclose information defined in the agreement.
O
OSS
Operation Support System
P
PAC
Portability authorisation code
PCB
Printed circuit board
R
Radio configuration (RC)
Within a given Sigfox zone, local regulations may impose specific rules to operate in the unlicensed bands.
Sigfox RC defines the radio parameters in which the device shall operate: Sigfox operating frequencies, output power, spectrum access mechanism, throughput, coexistence with other radio technologies.
Reference design
Collection of schematics, bill of material and layout to be implemented on a board
S
SDR
Software Defined Radio
Sigfox accredited external certification laboratory
Sigfox has accredited external laboratories to perform radiated tests for the Sigfox certification. They are available in the Sigfox Partner Network
Similarity form
Collection of information gathered by the partner to prove the similarity characteristics of a product based on another Sigfox Ready TM product
SO
Sigfox Operator (previously SNO)
T
Token
Right to communicate on the Sigfox Network. Token is taken at first device communication.
U
UNB
Ultra-narrow band
Z
Zone
Sigfox service operates in the ISM and SDR bands worldwide from 862 to 928 MHz.
Global operations are split into three geographical zones: each zone has a different set of parameters which clearly dimension the device hardware implementation: mainly frequency range, maximum radiated power and radio front end specificities